Utility Customer Service
310 Krenek Tap Rd
PO Box 10230
College Station, TX 77840
979-764-3535 , 800-849-6623
979-764-ePAY , 979-764-3791 (fax)
A pet agreement must be turned in to our office with any applicable deposit BEFORE the pet is brought on to the property. This is very important. As stated in your lease, a “Pet Agreement” or addendum is a separate agreement that is not covered by your lease. Pet deposits vary by year and are typically mostly refundable.
Breed restrictions: Pit Bull, Staffordshire Terriers, Rottweilers, German Shepherds, Akitas and all other aggressive breeds.
1511 Texas Ave. S. #175
College Station, TX 77840
If you choose to drop your rent of in person, it must be received on or before the due date. Please observe weekend and holiday hours of The UPS Store to ensure that it is there on time. If you mail it, it must be received by the due date, not just postmarked by the due date.
In the rare occasion that we have a unit that is still available after August 1st, we will offer a shorter term lease on it. Preferring at lease a May ending, but going off of the waitlist at that point. So if you’re looking to lease for just the fall, or the fall and spring, you can check our availability then and contact us if there is an opening.
The other exceptions would be for the occasional December/January or May/June ending leases which is usually from a tenant that lived there long-term and was extended as a special case. Also in the case where someone were evicted for any reason. This type of unit availability and lease is rare and would be decided on a case-by-case basis.
We do offer longer than a one year lease for those who would like to lock their rental rate in at the current pricing. Our rents have never gone down from one year to the next, so it could be a good investment.
For more information see: http://transport.tamu.edu > Transit > Off-Campus Routes > Route Maps
We have a written qualification policy that covers whether or not you will need a guarantor. Unless you have been gainfully employed for two years, you will likely need a lease guarantor. That form can be downloaded and faxed in by your guarantor, so they do not have to attend the lease signing in person. If they are interested in attending, they are more than welcome as they will become party to the lease.
Once your paperwork is completed, it will be processed by the property management personnel. They will notify you when the paperwork is completed and approved.
If you want more details on the TAA lease, you can check their website at www.taa.org and search for “TAA Lease Contract Overview Video” which is an instructional video overview of the lease.
If you cannot make it in town in person to fill out the paperwork, please check the FAQ for: What do I need to do if I’m completing a lease packet by mail?
If you already signed a lease and want to know more about the move-in process, please see the FAQ: I preleased earlier, how do I get my key at move-in time?
If you have any additional questions, please see the FAQ: What if I have a question that is not already answered here?
Here’s a for a link to the residential portal: Residential Portal Login
Texas Apartment Association Forms:
For Air Conditioning & Heating issues, please contact:
Air Concept Services @ 979-695-8575
We will do our best to respond in a timely manner. Feel free to contact us by phone or email to confirm receipt or track status after 48 hours.