Holik Square Resident Wireless Information

The network is named “CommunityWireless” and was originally open to all users, including visitors. The plan was to keep it open, but we ran into issues with abuse (which is common on open networks). We had more people access the network in a 24 hour period than we have residents. Because of this we have taken additional steps to preserve the service for our residents. Please use the form below to request to be added to the system.

The provider for the network is Suddenlink Communications, so when they experience issues, we experience issues. We have no guaranteed uptime or bandwidth SLA from them so we do not offer one to our residents. We try to provide this as a good-will service to you, our resident, at no additional cost. If you are in a heavy use or mission critical situation (i.e. telecommuting for work or taking classes online), you may want to contact Verizon or Suddenlink for a dedicated hardline solution for your specific needs. We cannot be held responsible for issues related to your lack of access. Please be aware that according to the TAA lease you are not permitted to withhold rent because of Internet issues.

What if I do not have a network login?

Use the form at the bottom of this page to request addition to the network.

What if I have forgotten the password to my network login?

Using any internet connection, go to the page at: http://account.meraki.com
On this page is a link – “I forgot my password” Click on this link to have your password emailed to you.

What if I never received my password reminder email?

It is either in your spam folder or it was blocked by your ISP. The larger ISPs will sometimes filter out our password reset emails. If this occurs to you, contact your network operator to assist you with your password reset.

What if I have other network connection related questions?

As a user of our networks, your account page can be very handy. From your account page you can:

• Reset your password
• Update your profile

Try it: Go to http://account.meraki.com when you have questions about your network account.

What if I want to download files?

You are more than welcome to use the network to download files. Please be sure that they are all legal. Any users found violating the Digital Millennium Copyright Act by illegally downloading and/or sharing copyrighted material will be permanently banned from our network. This is your only notice. No excuses. No Warnings. No exceptions. More info on DMCA at: http://www.dmca.com/

What if I want to use VPN?

The network supports most VPN solutions by default.

A limited number of IPSec-based VPN solutions do not work well behind NAT, which our network uses.  If you are having difficulty, consider switching your VPN client to use SSL instead of IPSEC. Note that many configurations of most WiFi systems use NAT, and they all have the same problems with IPSec VPNs – this is not a network-specific issue.

There are multiple implementations of IPSec that have different properties with NAT.

Some IPSec implementations will not work if NAT is used.  These implementations will not work at all if the client is not given a correct/valid public IP address.

Other IPSec implementations can work with NAT, however they all suffer from a problem where it is not possible for two clients with the same public IP address to talk to the same server.  In this failure case, the first client will be able to connect fine, but the second one will fail (or will cause both to fail).

Any IPsec implementation that has support for NAT-T (NAT traversal) will work on our network.

If you have any questions or comments, please contact using the Contact link in the main menu.

Add Wireless User

Please fill this out. One complete form per tenant. Every field is required. Please allow up to 2 business days to be added to the network.

Holik Square Unit

Full Name

E-mail Address